Privacy Policy
Effective Date: October 02, 2026
Company: BUILD FLOW GROUP LIMITED
Trading Name: BUILD FLOW AI
Contact: [email protected]
At BUILD FLOW AI, the trading name of BUILD FLOW GROUP LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or engage with us, including through SMS messaging. Please read this policy carefully.
1. Information We Collect
We may collect the following types of information:
Personal Identification Information: Name, email address, phone number, and similar contact details.
Technical Information: IP address, browser type, device information, and cookies.
Usage Data: Pages visited, time spent on our website, clicks, and other usage metrics.
Transaction Information: Payment details and records of services purchased, where applicable.
Communication and Consent Information: Records of communications with us, including SMS opt-in records, consent timestamps, and opt-out requests, where applicable.
2. How We Use Your Information
We use the collected information to:
Deliver, operate, and maintain our services.
Enhance your experience and improve website functionality.
Process transactions and send confirmations.
Respond to enquiries and provide customer support.
Communicate service updates, appointment reminders, alerts, and other relevant service information.
Send promotional messages where the appropriate consent has been obtained.
Maintain records of consent and communication preferences.
Comply with applicable legal and regulatory requirements.
3. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information.
We may share limited personal information with trusted service providers who process information on our behalf when necessary to operate our business and deliver our services. These providers may include website hosting providers, customer support platforms, payment service providers, and SMS messaging platforms. They may use the information only as necessary to perform services on our behalf and subject to applicable confidentiality and data protection obligations.
Mobile Information and SMS Consent: No mobile information, including phone numbers and SMS opt-in data or consent records, will be shared with third parties or affiliates for their own marketing or promotional purposes. SMS originator opt-in data and consent will not be sold or shared with third parties for their own purposes. This restriction does not prevent limited processing by service providers when necessary to deliver SMS messaging services on our behalf, or disclosures required by law.
We may disclose information if required to do so by applicable law, regulation, court order, subpoena, or other valid legal process.
For SMS messages, you may reply HELP for assistance or STOP to unsubscribe at any time.
4. Data Security
We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures may include secure access controls, encryption where appropriate, and other reasonable security practices.
However, no method of transmission over the internet or electronic storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Store your preferences.
Analyze website usage and traffic.
Understand how visitors interact with our website.
Improve website functionality and the overall user experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
6. Your Rights
Depending on applicable data protection laws, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of, or object to, certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of receiving marketing communications.
To exercise your applicable rights, please contact us at [email protected]. We may need to verify your identity before processing certain requests.
7. SMS Messaging and Consent
SMS Messaging
By opting in to receive SMS communications from BUILD FLOW AI, operated by BUILD FLOW GROUP LIMITED, you agree to receive the types of messages described at the point of consent. Depending on the consent you provide, these may include consultation-related updates, appointment reminders, customer support messages, service alerts, and promotional messages where separately authorized.
Message frequency may vary. Message and data rates may apply. You may reply HELP for assistance or STOP to unsubscribe at any time. After you send STOP, you will no longer receive the applicable SMS messages, except for any permitted message confirming your opt-out.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
SMS Opt-In and Consent Records
Before sending SMS messages that require consent, we obtain consent through an appropriate opt-in mechanism. The opt-in process should clearly identify the business sending the messages, describe the types of messages the individual may receive, and provide the applicable messaging disclosures.
Providing a phone number alone does not constitute consent to receive promotional SMS messages. Where applicable, consent must be affirmatively provided through the designated opt-in process.
We may retain records of SMS consent, including the date, time, and method of opt-in, as well as subsequent opt-out requests, for compliance and recordkeeping purposes.
Mobile Information Sharing
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. SMS originator opt-in data and consent will not be sold or shared with third parties for their own purposes.
This restriction does not prohibit sharing limited information with service providers when necessary to deliver messaging services on our behalf, provided they are not permitted to use that information for their own marketing or promotional purposes. Information may also be disclosed where required by law.
Your SMS Choices
You have the following choices regarding SMS communications:
Opt-Out: Reply STOP to the number from which you received the message to stop receiving the applicable SMS communications.
Help: Reply HELP for assistance with SMS messaging.
Consent Withdrawal: You may withdraw your consent at any time using the opt-out instructions provided in the message.
Privacy Requests: You may contact us at [email protected] to ask questions about your personal information or exercise applicable privacy rights.
Opting out of promotional SMS messages does not necessarily prevent us from sending communications through other channels where permitted by law or where you have separately consented.
Data Protection
We take reasonable measures to protect personal information and consent records against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or internet transmission is entirely secure.
Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate steps, including deletion where required by applicable law.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, legal requirements, or data protection procedures.
Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
9. Contact Us
If you have questions about this Privacy Policy, our data protection practices, or our SMS messaging program, please contact us:
Company: BUILD FLOW GROUP LIMITED
Trading Name: BUILD FLOW AI
Phone: +44 20 4634 6072
Email: [email protected]
Website: https://buildflowai.store/
For SMS assistance, reply HELP to a message you receive from us. To stop receiving applicable SMS messages, reply STOP.